Ahmad El waride

Restaurant Manager | Guest Relations

Lebanon

Profile summary

Accomplished Restaurant Manager and Administrative Officer with 6 years of progressive experience in hospitality, operations, and project administration. Resulted in track record of directing daily venue operations, managing inventory and tender documentation, and maintaining accurate data logs across diverse settings. Dedicated to delivering service excellence through cross-cultural team leadership, strict adherence to compliance, and clear communication.

Career highlights

Restaurant Operations and Guest Relations: Directed daily restaurant operations and customer service delivery at Kobayat Country Club, overseeing inventory control, service standards, and staff training protocols.

Project Administration and Tender Management: Managed administrative operations for tender documentation and handled project tracking for 8 major projects while coordinating workflows with diverse operational teams.

Inventory Auditing and Data Control: Managed inventory auditing and data logging for raw materials and stock records while maintaining zero error rates across all data logs.

Human Resources Certification: Completed professional training in human resources focusing on recruitment and selection through Open University UK.

Key skills

ProfessionalHospitality & Customer Care: Guest relations conflict resolution active listening and service excellence Safety & Compliance: High attention to detail strict adherence to procedures and risk awareness Teamwork cultural adaptability emotional intelligence and leadership Excels in fast-paced shift-based and high-pressure environments Proficient in MS Office (Word, Excel) and quick to adapt to cabin systems Restaurant Management Customer Service Inventory Control Staff Training Data Entry

Professional experience

Restaurant Manager & Customer Service SpecialistJan 2018 - Present
Kobayat Country ClubLebanon

Directed daily restaurant operations and customer service delivery for guests, overseeing service standards and staff training protocols across the establishment.

  • Promoted swiftly to Manager based on performance and leadership.
  • Resolved guest inquiries and complaints while maintaining inventory accuracy.
  • Trained team members on service etiquette, safety protocols, and teamwork.
  • Delivered top-tier customer service to ensure a welcoming dining experience.
Bartender & Guest RelationsJan 2017 - Present
Drunk Yard Pub Resto CaféLebanon

Managed beverage service operations while maintaining guest relations within the venue environment. Delivered professional patron interactions and kept the physical workstation organized throughout operational shifts. Anticipated visitor requirements to ensure smooth service execution during the 2017 period.

  • Provided beverage service in a fast paced environment while engaging warmly with patrons from various backgrounds.
  • Maintained a spotless and organized work station to support daily service operations.
Data Entry & Quantity AuditorJan 2022 - Jan 2024
AL ZEIN FOR TRADINGLebanon

Directed quantity auditing operations across inventory systems, establishing data logging protocols and raw material tracking frameworks to maintain records through the 2022 to 2024 period.

  • Audited weekly stocks and managed raw materials, maintaining error-free data logs.
  • Coordinated daily operational planning with administration to maintain compliance with regulations.
Administrative Officer (Tenders)Jan 2018 - Jan 2022
AL SARHAN COMPANYLebanon

Directed administrative operations for tender documentation, reporting to senior management while overseeing complex project tracking across multiple concurrent assignments. Coordinated workflows with diverse operational teams to maintain strict delivery schedules and documentation accuracy.

  • Analyzed trends and processed complex tender documentation under tight deadlines, supporting the execution of 8 major projects.
  • Facilitated cross-functional team communication and coordinated administrative tasks in high-stakes environments.
Volunteer
NGO
  • Distributed informational materials regarding COVID-19 safety protocols to local community members during public health outreach events.
  • Assisted individuals with accessing vaccination resources and scheduling appointments.
Volunteer
Teacher Site Initiative
  • Aids refugee children with educational tasks.
  • Applies intercultural communication methods during learning sessions.
AL ZEIN FOR TRADING – LebanonJan 2022 - Jan 2024
Data Entry & Quantity Auditormaterials, and ensuring zero-error data logs.
  • Audited weekly stocks and tracked raw materials, maintaining zero error rates in data logs throughout the assignment.
AL SARHAN COMPANY – LebanonJan 2018 - Jan 2022
Administrative Officer (Tenders)
  • Supported the delivery of over 8 major projects by managing administrative processes and maintaining documentation.
  • Enabled cross-functional teamwork through clear communication under high-stakes environments.

Education

Bachelor's DegreeJan 2024

Economic Sciences

  • Focus: Labor Markets, People Management, and Critical Problem-Solving.
DiplomaJan 2024
Mishkat International Foundation

Human Resource Management

  • Focus: Organizational Structures, Interview Techniques, Communication, and Training.
CertificationJan 2022 - Jan 2023
Human Resources: Recruitment and Selection | Open University UK

Certifications

Human Resources: Recruitment and SelectionOpen University UK2022-01-01T00:00:00.000Z

Languages

Arabic · Native

English · Professional